Return Policy

We are committed to ensuring the quality of our products. If you receive a defective product, we will gladly assist you with a return or exchange.

Conditions for Returns:

• The product must be returned within 14 days of purchase.

• Proof of purchase (receipt or order confirmation) is required.

• The defect must be due to manufacturing issues and not caused by misuse, damage, or wear and tear.

How to Process a Return:

1. Contact our customer service team at support@sintaxera.com to report the issue.

2. Provide details about the defect and include photos if possible.

3. Upon approval, you will receive instructions on how to return the item.

Resolution Options:

• A replacement product will be provided at no cost, subject to availability.

• If a replacement is unavailable, you may opt for a full refund or store credit.

We strive to make the process as smooth as possible. Please feel free to reach out with any questions!